Shipping Policy
Last updated: July 20, 2026
This policy explains how Printful processes, ships and delivers your orders, what it costs, how long it takes, and what happens when something goes wrong. It forms part of our Terms & Conditions.
1. Where we ship
We ship to [LIST THE COUNTRIES OR REGIONS YOU SHIP TO]. We are currently unable to ship to [LIST ANY EXCLUSIONS — FOR EXAMPLE PO BOXES, APO/FPO ADDRESSES, OR SPECIFIC COUNTRIES]. If your address is not supported, checkout will tell you before you pay.
2. Order processing time
Orders are prepared and dispatched within [NUMBER] business days of payment being confirmed. Business days are Monday to Friday, excluding public holidays. Orders placed after [CUT-OFF TIME AND TIME ZONE], at weekends, or on a holiday begin processing the next business day.
During sales, product launches and peak seasons, processing can take longer. We will say so on the store when that is the case.
Processing time is separate from transit time: total delivery time is processing time plus the carrier's transit time.
3. Shipping options, cost and delivery estimates
Available services, their cost and their estimated delivery windows are calculated from your address and basket, and are shown at checkout before you pay. As a guide:
| Service | Estimated transit time | Cost |
|---|---|---|
| [STANDARD] | [X–Y BUSINESS DAYS] | [COST OR "CALCULATED AT CHECKOUT"] |
| [EXPEDITED] | [X–Y BUSINESS DAYS] | [COST] |
| [INTERNATIONAL] | [X–Y BUSINESS DAYS] | [COST] |
[IF YOU OFFER FREE SHIPPING, STATE THE THRESHOLD AND WHICH SERVICE IT APPLIES TO — OTHERWISE DELETE THIS PARAGRAPH] Orders over [AMOUNT] ship free via [SERVICE]. The threshold is calculated after discounts and before tax and shipping.
Delivery estimates are provided by the carrier and are estimates, not guarantees. We are not able to refund shipping charges for a delivery that arrives later than estimated, except where a guaranteed service was purchased and the carrier accepts the claim.
4. Tracking your order
You will receive a dispatch email with a tracking number as soon as your order leaves us. Tracking can take up to 24–48 hours to show its first scan — that gap is normal and does not mean the parcel is lost. If tracking has not updated for [NUMBER] business days, contact us at [YOUR SUPPORT EMAIL ADDRESS].
5. Address accuracy
Please check your shipping address carefully before submitting your order — it is the address we give the carrier. If you spot a mistake, contact us immediately at [YOUR SUPPORT EMAIL ADDRESS]: we can usually correct it before dispatch, but not afterwards.
Parcels returned to us because the address was wrong or incomplete can be re-sent once you cover the reshipping cost, or refunded less the original shipping charge and any carrier return fee.
6. Failed or refused deliveries
If nobody is available to receive a parcel, the carrier will normally leave a card and either reattempt delivery or hold it at a local access point. Parcels that are unclaimed, refused, or not collected within the carrier's holding period are returned to us and handled as set out in section 5.
Where the carrier records a delivery as completed and leaves the parcel in a safe place at your address or with a neighbour, we consider the delivery made.
7. Split shipments, backorders and pre-orders
Orders containing several items may ship in more than one parcel, sometimes from different locations and on different days, at no extra cost to you. Each parcel gets its own tracking number.
If an item is on backorder or pre-order, the expected shipping date is shown on the product page. We will ship the rest of your order first unless you ask us to hold it, and we will keep you updated if that date moves. You may cancel an unshipped backordered item at any time for a full refund of that item.
8. Lost, delayed, stolen or damaged shipments
Inspect your parcel on arrival. If it arrives damaged, please photograph the outer packaging and the contents before unpacking further, and contact us within [NUMBER] days of delivery — the carrier will not accept a claim without that evidence.
If tracking shows no movement for [NUMBER] business days, or shows delivered but you have not received the parcel, contact us within [NUMBER] days of the delivery date. We will open a claim with the carrier. Carriers usually require 7–15 business days to investigate before a parcel can be declared lost. Once it is, we will send a replacement or issue a full refund, whichever you prefer.
Please also check with anyone else at your address and with immediate neighbours first — recovered parcels are, by a wide margin, the most common outcome.
9. International orders, duties and customs
International shipments may be subject to import duties, taxes and customs clearance fees charged by the destination country. Unless checkout explicitly states that duties are prepaid, these charges are not included in what you pay us and are your responsibility as the importer of record. They are collected by the carrier or customs authority, usually before delivery.
We cannot predict these charges, and we cannot mark shipments as gifts or declare a value lower than the amount paid — doing so is unlawful.
Customs inspection can add days or weeks to an international delivery, and that time is outside our control. If a parcel is refused at customs or abandoned because the duties were not paid, any refund will be less our original shipping cost and any charges the carrier passes on to us.
10. Risk of loss
Risk of loss and damage passes to you when the carrier delivers to the address you gave us. Until then, the risk is ours.
11. Local pickup
[IF YOU DO NOT OFFER LOCAL PICKUP, DELETE THIS SECTION] Local pickup is available at [YOUR PICKUP ADDRESS] during [PICKUP HOURS]. Select it at checkout; we will email you when your order is ready, usually within [NUMBER] business days. Please bring your order confirmation and photo ID. Orders not collected within [NUMBER] days may be cancelled and refunded.
12. Changes and cancellations
Once an order has been dispatched we cannot change its address or contents. See our Return Policy for how to return an order after it arrives, and section 5 above for address corrections before dispatch.
13. Contact us
Questions about a shipment? Email [YOUR SUPPORT EMAIL ADDRESS] with your order number and we will look into it, usually within [NUMBER] business days.